buyetizolam.org – useless and rude

Last Wednesday on the 6th I made a small order from this site totaling a whole £7.93. I received an email to say the item had been shipped that day, when it didn’t arrive by Monday I was told they had forgot to post it even though they had sent confirmation and would resend that day.
I emailed them on Tuesday and said I still hadn’t received it, I was bluntly told 1st class doesn’t guarantee next day although i find 99% of the time it does. So yesterday I tried to ask the site quite simply when i Should expect the order, they ignored me for several hours, I had to take to various platforms to get a reply, which were so incredibly rude I couldn’t quite believe I was dealing with a business, below is the thread of Facebook messages between us after they ignored me all day:

Joanne xxx
Can you please send me a response???
I’m think I may have to report you as scam as that is how you appear
I am going to call trading standards
Joanne xxx
13/05/2015 17:35
Joanne xxx
They are shut now, I will be calling them tomorrow unless you get back to me. How have you built a happy customer base when you’re this incompetent??
Joanne xxx
13/05/2015 18:11
Joanne xxx
I got. Notification to say you replied but I can’t see anything
Can you at least respond with a single word? I’ve had no communication whatsoever
Buy Etizolam UK
13/05/2015 18:16
Buy Etizolam UK
Wow. This is crazy. You have already been given a clear answer I’m sure and posting in multiple places is really not going to get anything resolved. We are far from incompetent and if anybody is at fault it’s Royal Mail. We built up a large happy customer base over a couple of years of hard work thanks, and dealing with many very annoying people trying to pull a fast one etc… this is bordering on harassment. As mentioned on one of your post I will check for your email in the morning but I’m sure sure how much clearer I can be. How do we know you are telling the truth? We haven’t had any other complainants of missing orders.
I’ve replied to you multiple times with far mire than one word, this is beyond tedious. As mentioned about five times now I will check for your email in the morning but I’m sure we have been very clear already.
Today
Joanne xxx
13:54
Joanne xxx
Since you won’t reply to me and I haven’t received your package (yes honestly) I have taken this up with trading standards as it seems it is the only way to get this dealt with. I have also spoken with Royal Mail who assured me there were no delays within the sorting office so it is not down to a delay.
Buy Etizolam UK
14:02
Buy Etizolam UK
How are you not seeing our replies?? If the package has not turned up it has simply been lost/stolen and as per our terms of service we will not reship orders unless sent via a tracked method as it would simply leave us open to scammers. TBH I would of just reshipped it being such a small order and advised you to use a recorded method and check our terms of service in the future but the multiple threats, claims we are not replying when we clearly are, is making me quite angry and not feeling like bending our terms of service for somebody who is being so manic and rude about the whole situation. If you claim not to see this message I’m just going to ignore you in future as you are becoming very tedious.
Regards.
Joanne xxx
14:04
Joanne xxx
I have not received multiple replies, otherwise I wouldn’t keep bothering you. I sent you 2 emails which you have not responded to, one of which was just a very simple question. Had you responded to me (I don’t know what is going on with replies) then this would have been resolved and I wouldn’t have needed to take this any further
Buy Etizolam UK
14:11
Buy Etizolam UK
I’ve replied to you multiple times on here, via email and even on Twitter now. This is becoming very tedious and unappreciated. Please keep this chat to one place, and also check our terms of service/delivery information. If not for these multiple manic messages and threats I would of just reshipped and advised you to use a recorded method in future but you are now wasting a lot of our time and what you are saying just does not seem to add up. Why are you being selective about what message you claim to see??
Joanne xxx
14:17
Joanne xxx
I am not being selective, I have received some replies but yesterday you ignored me for a long period of time. I asked when I should expect the item via email? You did not answer this. Also I sent a long email last night which you have not replied to. I am only trying to get the order I paid for which I don’t think is unreasonable. You initially said yourself you forgot to send out the first order, how do I know this hasn’t happened again? I am just annoyed that you have charged me for a product which I haven’t received which surely you would be too? But your attitude has been very unprofessional which has wound me up further which is why I’ve got so annoyed. If you’re not willing to re ship I will continue down the route of trading standards of you speak to me in such an unprofessional manner.
Buy Etizolam UK
14:20
Buy Etizolam UK
We are not ignoring you!! Simply very busy and you are spamming these messages all over the place, I’m sick of repeating myself TBH.
Joanne xxx
14:21
Joanne xxx
Ok then, we will end this conversation and let trading standards decide which one of us is right if you think that’s the best thing to do
Buy Etizolam UK
14:26
Buy Etizolam UK
And now you are sending messages then deleting them before I get the chance to open them. I’m assuming you are just trying to pull a fast one now or are just trying to be disruptive for some reason.
Joanne xxx
14:28
Joanne xxx
I haven’t deleted anything!!!
All this correspondence is going on every rc forum and blog so people can see your level of customer service I can find. The way you have spoken to me is disgusting and you are making false accusations of me being a liar. I will be taking this up with trading standards as well
Buy Etizolam UK
14:39
Buy Etizolam UK
That’s fine (why are you deleting your messages??) we are well know in the scene and you will probably get multiple replies saying as much. You could of worked this out by doing a bit of research first. We are not in the habit of ripping people off, over £7?? Seriously… The more you speak the and act shady (deleting messages here, claiming we are not replying, choosing what messages you want to read/take note of etc..) is simply making think you are trying to pull a fast one… If you keep deleting messages so I only see the first part, that is the end of this chat, I’m not even sure why I’m entertaining this nonsense at all.
Joanne xxx
14:43
Joanne xxx
I am not deleting any messages, one was deleted because it wouldn’t send so I sent it via email instead. You are just continuing to insult me. I assure you I am not trying to pull a fast one over £7, even I have better things to do. All I want is the products I paid for. Since you are unwilling to help me I have had no option but to seek assistance from a third party. You have taken money from me, send me false information via email and then insulted me. Would you accept that from a “company”?
Buy Etizolam UK
14:46
Buy Etizolam UK

Buy Etizolam UK
14:46
Buy Etizolam UK
^^Well none of your messages are showing up now. There is no issue our end and seems as if you are simply on the wind up now TBH.
Joanne xxx
14:50
Joanne xxx
I promise you I haven’t deleted them so I shall add those further insults and accusations to my complaint against you
Buy Etizolam UK
14:52
Buy Etizolam UK
Well you can clearly see from the screen shot I posted. Good bye.

the previous evening during the Facebook conversation there was an error with my message sending so I had to sent this via email, they didn’t reply.

For some reason Facebook won’t send my response.

I asked in the email when I should expect it as I made the order on the 6th. This isn’t an acceptable wait time. You ignored every message I sent you today. So you are accusing me of receiving the item and lying about it? That is incredibly insulting and not the best way to speak to your customers, I don’t appreciate your accusations as you have never had any dealings with me, also I never seem to not receive post from other people, also if the item does not arrive tomorrow I will be taking this up with trading standards as you first of all admitted you forgot to send my order, how do you know you haven’t made another error or quite simply didn’t send it. I also have no reason to trust you as much as you do me considering how this has been dealt with. You could very well be lying to me so if we are just going to accuse each other of being liars we will need a middle man to mediate won’t we? I would like to add that I have not had at least 5 responses from you because if I had a single response I wouldn’t have needed to keep chasing you.
In future I recommend when dealing with angry customers you suck it up and find a way to word your emails in a more polite manner.

Regards

So as they won’t reship my order as I have upset them I spoke to trading standards who advised they were in breach of contract and to send a formal letter, this has been sent via email today, shockingly no reply. If buyetizolam do not comply they have advised there are other ways to progress this complaint. I have even spoken to my local sorting office who confirm there are no postage delays and I have put in a claim with them.

I will not be insulted by some half wit who can’t even send a piece of post when it is their job and I will be spreading word of the attitude of the staff at this particular vendor, it is not an acceptable way to deal with customers. I will never use this site again and I would advise no one else to on the basis that they are incompetent and obnoxiously rude to customers as they have no complaint handling skills or are just a scam.

HERE ARE THE SCREEN SHOTS OF THE MESSAGES I APPARENTLY DELETED WITH THE DATE AND TIME OF NOW WHICH SHOWS THAT THIS IMBECILE IS ALSO INCAPABLE OF USING FACEBOOK ALONG WITH RUNNING A BUSINESS. AS YOU CAN SEE I HAVE NOT DELETED ANY MESSAGES AND THEY REMAIN IN FACEBOOK MESSENGER. YET ANOTHER FALSE ACCUSATION FROM THIS WEBSITE

Update

I received this email on Friday morning from the very pleasant Katie I believe who runs this site:

You are playing silly games,

You order was marked as processing, then shipped.. it was shipped when stated.. check your emails and read them properly. Yes I am getting annoyed with you due to the threats, multiple messages in multiple places, false claims that we are not replying, all over a missing £7 order. I’ve simply had enough of you and your craziness now.

I’m going to send a replacement today despite not wanting to due to your disgusting attitude, please never contact us or attempt to use our website again. You win the award for the most annoying/crazy customer of the year.

Obviously this woman is a vile individual and has realised what a tit she has made of herself look by accusing me of all sorts despite evidence on here that it is not true, and who is going to deal with a business that speaks to her customers like scum and forgets to ship orders?

I still haven’t received the order from her, no doubt she won’t and will continue to slander both myself and Royal Mail. So unless I receive the order by Tuesday I will be sending that response to trading standards as her response to the official complaint I sent her and I will be adding slander to my complaint.

Update

So it’s now Monday the 18th, after the previous email saying the order would be re sent on Friday, I would have expected to receive it by now, so I sent this email:

Please, no arguments or accusations but did you ship that order on Friday as you stated in your email as it is still not here?

Regards

Jo

So today is 22nd May and I have finally received this order! and a response to my email. Not long after the postman delivered said package, with a post stamp with yesterdays date

i received this email (4 days it has taken to receive a reply).

Hi Joanne,

No it was shipped on Monday, you should of received and email stating this, or you can log into your account and check the history.

Regards,
Katie (sales@buyetizolam.org)

The conversation is as follows:
Very odd that arrives today (with yesterday’s date stamped from Royal Mail) and you finally get back to me. I can only assume either trading standards or the solicitor has been in touch with you.
And don’t worry I would rather throw money down a drain than give you any return business. I think it’s safe to say you have learnt something from this experience. I will inform trading standards I have received the item as well as my bank and stop those complaints, although they have informed me you had committed a criminal offence in matter that did not concern my order which would be investigated.

Sent from my iPhone

Joanne,

Nobody has been in touch, and even if they did we have done nothing wrong. You have been abusive, manic and in short a nightmare. Your order was posted when stated. I wish I hadn’t resent it now. If you want to vent please direct it at RM not us. Thanks.

PS: I hope you are going to go back to the multiple places you have called us a scam and correct your actions.

I don’t hold grudges and you are welcome to shop again but only via recorded methods.

Have a nice day.

Regards,
Katie (sales@buyetizolam.org)

And then my final say on the matter

LOL

Surprisingly no reply

So finally got a correspondence address for this fucker:

So I have been able to cancel my complaints and no longer have to deal with the stress of this. Since I was specifically asked in such a polite manner to remove this post, I thought I would add to it and then tweet the shit out of it.