I have used Purechemicals (I refuse to put any backlinks to their site on here and will be removing any existing ones) on many occasions and always found them to be very reliable and professional, hence why I would keep going back. I was very happy until recently when I had made an order of around £70 on 31st of July. I chased them on the 3rd August to see where the order was as all orders are sent special delivery which 90% of the time turn up the following day.
I spoke to a bloke who initially informed me that there was a backlog with Royal mail in my particular area??? His colleague then took the phone and informed me that he had in fact forgot to post it out and would do it today (why did this other idiot try and blame royal mail??). I explained that I am not happy about this because I am a freelancer, I am at various addresses throughout the week so if I need something sent to a specific delivery address within the timescales of the postage method I have chosen, if it fails I am fucked basically.
They gave me a lot of errrming as if to say what the fuck do you want us to do (you job perhaps) and then agreed to send it special delivery to a specific work address so I would have it the following day. I explicitly went through the shipping address and had them reiterate it back to me, they still managed to send it to the wrong address however.
I put this down to perhaps a bad day or too much indulging in their own products but I placed another order of around £60 on 1st September and received an email confirmation to say it had been shipped (it hadn’t). I chased this again the following working day to be told yet again that they had forgot to send the item out. I asked why the fuck they had sent me a tracking number for an item that cannot be tracked, apparently just so I have it (makes perfect sense doesn’t it?). I had initially asked the order to be sent to a work address, obviously didn’t show up because the idiots forgot to post it, so now I have had to have it sent to my home address where no one is there to sign for it purely because when I request a different delivery address to billing address, their tiny little minds can’t quite grasp it.
Usually these guys are quite good but I would not recommend them to anyone, their customer service is not great, to forget to send out orders and not even offer an apology or communication to say the previous email was a lie is disgusting. The very fact that they cannot undertake a simple task like sending an item to an address, quoted back by both parties verbally. I do not know the gentlemen in question, I am sure they are very nice people but I no longer trust them with my money and someone else can have it.