Tag Archives: bad customer service

The Royal Windsor Hotel Blackpool – Robbing Cunts

Courtesy of my housemate Jackie:

“When we arrived on the 27th of May at said hotel in the afternoon, the first 1st guy on reception was really nice; tall but stocky with brown hair. Then there was a Scottish bloke who stunk of booze, who was apparently the manager, didn’t smile or say hello, only looked at us. We got our keys and went to our room, but on the way up there were crisp packets and thick dust and dirt that appeared to have been there a while. They put us on the top floor despite saying we were bringing a child, there was no secure place to put a pushchair other than drag up 3 flights of stairs.

We had to leave the key with them anytime we left, giving them full access to our belongings. There was some kind of awful disco that went on all night also. Anyway, the worst of it was the robbing shit bags stole my fucking tablet. I made the bed and the tablet was underneath the quilt, when I realized I didn’t have it with me I called them and they said they would get the cleaners to check and would call me back. over 45 minutes later they hadn’t called me back so I called them again. The Scottish alcoholic answered and said nothing had been found so there was no need for me to come back, I insisted on going back to check.

When I got there he was really defensive and cocky about going to look for it, so I told them I had a find mt tablet app. He then let me go look in the room. When I moved the bed there was loads of dirt underneath it, and my tablet wasn’t there. So he let me into the back room to check the laundry bags and rudely told me to make sure everything went back in the right place. Whilst I was in there, 2 polish employees, possibly the owners came in arguing very suspiciously. I went back to the front desk and asked the Scottish guy if I could speak to the cleaner, he said no because I wouldn’t be able to understand he and she had gone home (she is Polish, and said he had to speak to her with his hands????).

I said I was calling the police, which the manager then turned around to the person behind the desk and said “I’m finished, I’m clocking out”, then the Polish guy asked me to show him the app, but I had already blocked the tablet, they told me there was no need to do that (WTF?!). They had also put up a paper sign saying we do not deal with lost possessions where the taxi numbers are after the incident (because they are sneaky bastards).

The police were informed were informed but were unable to do anything further as there is no CCTV. I rang them to see if they had found my tablet, they told me to fuck off or they would call the police and hung up.

Back to me:

This piss poor excuse for a hotel is to be avoided at all costs, they advertise their bedrooms as looking like this:

room-28when in reality they look like this:

11749799_1074931265869113_2110862672_nif you look on expedia, the hotel claims to have an exterior that looks like this: 6568571_1_yhowever the shit hole actually looks like this: 879647379

The tablet has never been recovered, whilst we have no solid evidence. The behavior of the staff speaks volumes. Also Jackie posted a negative review on tripadvisor, there was also a negative review below it, both have since been removed. Here is a screenshot of said reviews before they were removed:11741827_1075240165838223_40236313_n11749263_1075240022504904_186594128_n11758864_1075240899171483_884748555_n

The hotel doesn’t have a website and google only lists a phone number and address so if anyone has an email address please put in the comment box.

I cannot find a twitter handle for these twats, if anyone has one, please let me know.

Anyone else have any experience with these people?

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Awesome prices, shocking service – Aldi

aldi

So after having a recent negative experience at the hands of the idiots of Aldi’s complaint team I thought I would share it.
On my way home from work (never your happiest time) I went into Aldi to purchase a single item as it was on the way. Upon entering the store I found myself crammed between elderly people and middle aged people in tracksuits manically ramming each other out of the way for a pack of biscuits. After several physical injuries I finally made it to the checkout section with my one box of cat food to discover queues a mile long whilst staff stood around chatting shit to each other. One of the cashiers for some reason just got up, despite the 5 people in her queue and went outside for 5 minutes. Eventually another woman came to a till but was more interested in the conversation with her colleague than actually doing some work.
After what felt like an eternity I was able to get the fuck out of that scum ridden hell hole to go home and feed my cat. Aldi stores I find are commonly quite unhygienic places and smell like rancid milk! I can only assume that they are putting as much effort into their cleanliness as they are customer service, I guarantee if you went at their floor with an industrial floor cleaner, it would probably end up stuck in a pile of filth and strange foreign branded items. the bitter bastard that I am I sent an email to Aldi about this as I have been in a few times and it is always staff stood around idly and massive queues. This email was sent on the 6th of April, still no response even though I had been told the store manager would contact me regarding my complaint.
I chased this up as I imagine there is a time scale in which complaints need to be responded to, I was then told that no one would ever contact me and there was nothing that could be done.
I received a half arsed apology from a call centre worker who didn’t seem to understand how frustrating it is when a company lies to you, kept me on hold for ages and basically fobbed me off as no explanation for the lack of staffing was given and why I was mis informed. His general attitude was that he didn’t care as it was nothing to do with him which further annoyed me.
I sent a tweet to try get a quick response, obviously they were more useless and had the audacity to ask if there was anything else they could do to help me today. When I requested more than a half arsed apology surprisingly they didn’t reply. So no correspondence or regulator details given, seems strange for such a large company.
Anyway I won’t be returning to Aldi, firstly I quite simply don’t have time to waste in their queues and anywhere that charges for bags are tight fisted bastards.
If anyone could do me the honor of re blogging this it would be much appreciated as Aldi need to improve their customer service greatly.