I have used Purechemicals (I refuse to put any backlinks to their site on here and will be removing any existing ones) on many occasions and always found them to be very reliable and professional, hence why I would keep going back. I was very happy until recently when I had made an order of around £70 on 31st of July. I chased them on the 3rd August to see where the order was as all orders are sent special delivery which 90% of the time turn up the following day.
I spoke to a bloke who initially informed me that there was a backlog with Royal mail in my particular area??? His colleague then took the phone and informed me that he had in fact forgot to post it out and would do it today (why did this other idiot try and blame royal mail??). I explained that I am not happy about this because I am a freelancer, I am at various addresses throughout the week so if I need something sent to a specific delivery address within the timescales of the postage method I have chosen, if it fails I am fucked basically.
They gave me a lot of errrming as if to say what the fuck do you want us to do (you job perhaps) and then agreed to send it special delivery to a specific work address so I would have it the following day. I explicitly went through the shipping address and had them reiterate it back to me, they still managed to send it to the wrong address however.
I put this down to perhaps a bad day or too much indulging in their own products but I placed another order of around £60 on 1st September and received an email confirmation to say it had been shipped (it hadn’t). I chased this again the following working day to be told yet again that they had forgot to send the item out. I asked why the fuck they had sent me a tracking number for an item that cannot be tracked, apparently just so I have it (makes perfect sense doesn’t it?). I had initially asked the order to be sent to a work address, obviously didn’t show up because the idiots forgot to post it, so now I have had to have it sent to my home address where no one is there to sign for it purely because when I request a different delivery address to billing address, their tiny little minds can’t quite grasp it.
Usually these guys are quite good but I would not recommend them to anyone, their customer service is not great, to forget to send out orders and not even offer an apology or communication to say the previous email was a lie is disgusting. The very fact that they cannot undertake a simple task like sending an item to an address, quoted back by both parties verbally. I do not know the gentlemen in question, I am sure they are very nice people but I no longer trust them with my money and someone else can have it.
So after having a recent negative experience at the hands of the idiots of Aldi’s complaint team I thought I would share it.
On my way home from work (never your happiest time) I went into Aldi to purchase a single item as it was on the way. Upon entering the store I found myself crammed between elderly people and middle aged people in tracksuits manically ramming each other out of the way for a pack of biscuits. After several physical injuries I finally made it to the checkout section with my one box of cat food to discover queues a mile long whilst staff stood around chatting shit to each other. One of the cashiers for some reason just got up, despite the 5 people in her queue and went outside for 5 minutes. Eventually another woman came to a till but was more interested in the conversation with her colleague than actually doing some work.
After what felt like an eternity I was able to get the fuck out of that scum ridden hell hole to go home and feed my cat. Aldi stores I find are commonly quite unhygienic places and smell like rancid milk! I can only assume that they are putting as much effort into their cleanliness as they are customer service, I guarantee if you went at their floor with an industrial floor cleaner, it would probably end up stuck in a pile of filth and strange foreign branded items. the bitter bastard that I am I sent an email to Aldi about this as I have been in a few times and it is always staff stood around idly and massive queues. This email was sent on the 6th of April, still no response even though I had been told the store manager would contact me regarding my complaint.
I chased this up as I imagine there is a time scale in which complaints need to be responded to, I was then told that no one would ever contact me and there was nothing that could be done.
I received a half arsed apology from a call centre worker who didn’t seem to understand how frustrating it is when a company lies to you, kept me on hold for ages and basically fobbed me off as no explanation for the lack of staffing was given and why I was mis informed. His general attitude was that he didn’t care as it was nothing to do with him which further annoyed me.
I sent a tweet to try get a quick response, obviously they were more useless and had the audacity to ask if there was anything else they could do to help me today. When I requested more than a half arsed apology surprisingly they didn’t reply. So no correspondence or regulator details given, seems strange for such a large company.
Anyway I won’t be returning to Aldi, firstly I quite simply don’t have time to waste in their queues and anywhere that charges for bags are tight fisted bastards.
If anyone could do me the honor of re blogging this it would be much appreciated as Aldi need to improve their customer service greatly.